Complaints - Whittingdales, Solicitors

COMPLAINTS PROCEDURE
We aim to provide a high standard of professional service but if at any time you feel that this is not being maintained, we want to know so that we can do our best to resolve the problem.
By this complaints’ procedure, we aim to:
provide clear and easy to use information for those wishing to make a complaint. provide a prompt response and our assurance that the matter is being reviewed. make sure all complaints are investigated fairly and in a timely way. make sure that all complaints are, wherever possible, resolved. gather information that helps us to improve our service.
If you have a complaint about any matter in relation to your case, please tell Mr Whittingdale straight away and he will do his best to resolve the problem.
We will discuss your concerns promptly and will do our best to resolve any issues at this stage. If you are not happy with the proposed solution, we will investigate the matter further and provide you with a response within 10 working days. If the matter is complex, it may take longer, and we will write to you to give you an estimate of the time it will take for us to respond. We may suggest a meeting to discuss your concerns. Making a complaint will not affect how we handle your case.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can raise your concerns with the Solicitors Regulation Authority at http://www.sra.org.uk/consumers/problems/report-solicitor.page
The Legal Ombudsman can also help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
Within six months of receiving a final response to your complaint and No more than six years from the date of act/omission; or No more than three years from when you should reasonably have known there was cause for complaint. If you would like more information about the Legal Ombudsman, you can contact them using the following details:
Website:www.legalombudsman.org.uk Email: enquiries@legalombudsman.org.uk Telephone: 0300 555 0333 between 9am to 5pm. Address: Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ